Return of New or Unworn Items
We offer a 30-day return policy. Refunds will be given, provided, items are returned back in their original condition as NEW, UNWORN (i.e. as received) with their original unmarked/undamaged box and swing tags. The returned item must be in re-sellable condition.
Extended Return Policy
This Gifting season, we have revised our return policy, to help you pick out the best gift.
Orders placed after November 1, 2024, are eligible for return till January 31, 2025.
Please make sure the item is not worn/damaged as we only accept unworn items in their original condition.
Ex-Display products have different return policies. Please check the product page for the correct details.
Please do not apply tape directly to the item’s box. Wrap the item securely in original packaging or alternative suitable packaging.
Unauthorised Return of Worn Items
Goods being returned in a condition other than Pristine and Brand New as sold may be subject to a diminished value fee if they are diminished as a result of your handling and use while in possession of goods.
Return Process & Costs
You can request a return by logging into our website with the same email ID used while placing the order. Alternatively, you can reach out to us at sales@legendfootwear.co.uk.
You can also visit the following page to request a return and receive return instructions - https://www.legendfootwear.co.uk/pages/return-requests-uk
You can reach out to us for a return label. If you choose to use our return label, you will be charged £3.50. The cost of return label will be deducted from your refund amount.
Note: This option is only available after your order has been shipped.
Customers Outside the UK
You must write (RETURN TO SENDER) this is requested to avoid the order being held in customs. If the item is held in customs, we will deduct the amount from your refund when processing your return as we may be billed automatically by customs, we are not liable for paying for these extra costs.
If the item is classed as RETURN TO SENDER there will be no charges held and will not be put on hold, this makes the return experience easy and fast.
Returns of Worn Items with Possible Manufacturing Defects:
If you want to return a defective item, please email us with the details and where possible the photos of the defects.
Brand Specific Warranty:
Muck Boots: We offer a 1-year limited warranty for all Muck products in normal use against any manufacturing flaw(s), defective materials and workmanship.
We do not accept returns if we consider they have been damaged due to normal wear and tear, washed, accidentally damaged, or failure to adequately maintain and store the footwear, improper or inadequate fit, or not taken reasonable care during the use period.
All the above does not restrict your statuary rights.
Exchange Policy
You can request an exchange by completing the form at https://www.legendfootwear.co.uk/pages/return-requests-uk. Rest assured, if you request an exchange, we’ll provide a prepaid return label at no cost to you. Once we receive the item, our team will inspect it to ensure it’s in brand-new, unworn condition. If the item passes inspection, we’ll send out the exchange pair. However, if the returned item is found to be worn or not in original condition, the exchange request will not be fulfilled, and a refund with deduction will be issued to reflect this.
Please note that exchange requests are subject to stock availability. If the requested item is unavailable or priced higher than the original purchase, we may be unable to fulfill the exchange.
